Frequently Asked Questions

What is MultiSwap?

MultiSwap is the best simple, fast, instant cryptocurrency exchange platform with the best exchange rates for BTC, ETH, GRIN, and popular altcoins. Quickly exchange your coins without the hassle and hidden transaction fees charged by other exchanges.

How does MultiSwap Work?

MultiSwap is partnered and integrated with multiple cryptocurrency trading platforms and exchanges. Our partnerships allow us to provide the best exchange rate across all markets at any given time for you.

Why does MultiSwap need my email?

Your email is used to access your transaction records, and account settings.

Why are all minimums different?

Each coin has their own minimum due to the minimums of each third party or partnered exchange. We respect their minimums to prevent losses for MultiSwap users.

How long do transactions usually take to complete?

Transactions are usually 5-30 minutes on average. If you would like to have a faster transaction, try using our fast option.

Why did I receive a different amount than estimated?

All transactions take time to be processed (usually 5-30 minutes). Given the volatility of cryptocurrencies, the exchange rate is subject to change during the processing time, which means the final rate may be slightly different from what you expected. This happens because MultiSwap doesn’t currently fix currency rates.

What is the difference between Fast and Slow?

Fast transactions are executed as quickly as possible, but may result in a lower exchange rate.

Slow transactions are typically executed at a higher exchange rate, but may take longer to execute.

Have Unanswered Questions?

Please contact us at support@multiswap.io